EXCELLENT SERVICE FOR EXCELLENT PEOPLE

All applicants must fall under the definition of the membership type for which they are applying.

MEMBERSHIP CATEGORIES:

Individual:   Any person 18 years or older offers access to the swimming pool, Splash Park, open gym and fitness center as well as priority sign up for classes and events.

Household:  A household consists of at least 1 adult plus 1 other person, plus dependents, all living in the same household.  Households with more than 4 members will incur an additional fee for each additional family member after the first 4.

A Household membership is defined as any group of individuals legally living in a single residence.  ALL household members with the Household membership type are required to show valid proof of address for each adult family member.

HOW TO APPLY FOR MEMBERSHIP:

Anyone interested in becoming a member of the Kroc Center must complete and submit a Membership Application which can be found online or at the Welcome Desk. Prorated membership fees will be due at the time of enrollment and may vary depending upon enrollment date. All applicants over the age of 17 are required to have a photo identification, proof of address, and/or age verification. Members without identification will not be allowed into the Kroc Center.

FORMS OF PAYMENT:

*The Kroc Center does not require a contract for membership. However, if the membership becomes inactive, a $50 registration fee is required to reactivate your account.

Full payment of balance for current month, and if applicable, the following month must be made at the time of registration.  For the initial payment, the Kroc Center will accept cash, personal checks, Visa, MasterCard, and Discover (no American Express).  Checks should be made payable to The Salvation Army Kroc Center.  A service fee will be assessed for any check returned due to insufficient funds. Payment will be taken out of the member’s checking or credit card account on the 20th of each month, as payment for the upcoming calendar month.

LATE FEES: If your account is more than 15 days past due, a late fee of $25 will be added to your account at the time of payment. Accounts that are more than one month past due are required to pay a $50 registration prior to reactivating the account.

POLICIES:

Non-Transferable and Non-Refundable Membership Policy:

After an application has been processed, memberships are non-transferable and non-refundable.  Memberships cannot be transferred from one member to a new individual once purchased.

Changes to Membership:

The primary member may make account
changes. To remove and/or add a member,
or give new account information, complete
a Member Change form at the Welcome
Desk by the 10th of the month. A processing fee of $10.00 is required for adding or removing members. Members also have the option to place the membership account on hold for up to
3-months per calendar year.

Class Refund/Transfer Requests:

Individuals wishing to be considered for a refund or class transfer must complete a Refund/Transfer Request Form available at the Welcome Desk. Requests for certain refunds are assessed an administrative processing fee.

Membership Cancellation:
*see also Membership Application

Members must submit a minimum 30-day written, dated and signed Membership Change Form to cancel. Request must be submitted by the 10th day of the month for it to become effective in the following month. If a cancellation request is received after the 10th of the month, the member will be responsible for the following month’s membership fees. If a member cancels or if membership payments lapse for more than 30 days, the appropriate registration fee will be charged to reopen the membership account. Only the primary adult on the account may cancel a membership. Identification and a signature are required. Forms are available at the Kroc Center Welcome Desk.

Members:

All members are required to have their membership ID card available to show Kroc Center staff at any time while in the Kroc Center. All members must bring their member cards to check-in. Members who habitually do not have a card must purchase a replacement card for $5 per card.

For safety precautions, Kroc Center members and guests are asked to check in each time they enter the facility.

Merchandise Sales: Merchandise is available for purchase near the Welcome Desk. All merchandise sales are final.

ID Cards:

Any membership ID card reported stolen while in the Kroc Center should be reported to the Manager on Duty or Welcome Desk staff.  ID cards reported lost or stolen will be invalidated.  If a membership ID card is found after being reported as lost or stolen, it should be turned in to the Welcome Desk.

Any person attempting to enter the Kroc Center with a stolen ID card will have it confiscated immediately.  Membership ID cards not belonging to the bearer or suspicious use of membership ID cards may result in confiscation.  The bearer and owner will face disciplinary action (suspension or termination of Kroc Center privileges) and may face additional penalties from police officials in the case of misused membership ID cards.

Replacement Fee:

Membership cards are not to be misplaced or misused in any way. If members damage, bend, cut or lose the membership card they are responsible for getting a replacement card ($5).

Member Guest Pass Policies:

Guest Passes are for sale for use the day of purchase.  All adults purchasing a guest pass must provide ID for child safety purposes and must be with a current member.

Children three (3) months or older are required to have a membership or guest pass; to be admitted to the facility, including Child Watch. Passes are valid; however, individuals must be able to present their Guest Pass Receipt and/or wristband to the Welcome Desk in order to re-enter the facility.

Guest Pass holders must follow all Kroc Center policies & procedures.

Guest passes are non-refundable.

Program Participants:

All members and non-members that are participating in a program must check in at the Welcome Desk prior to going to the program location.  Non-members must remain in the program area at all times.

Visitors:

All non-member guests not participating in a program or rental must sign-in at the Welcome Desk. Tours will be given as requested.

Rental Participants:

Check in procedures for rental participants will vary based on the arrangements made in advance.  In some cases, they will be required to check in at the Welcome Desk; however, often they will be greeted by a Party Host or Event Attendant.

Refusal of Admission:

The Kroc Center staff reserves the right to deny admission to anyone who appears to be under the influence of alcohol or a controlled substance, or in any violation of any facility rules and regulations.

CHILD WATCH:

The short-term Child Watch is a bonus for Kroc members, designed for children 3 months to 9 years of age. This service allows members to drop their child off for up to two hours a day while they utilize the facility or participate in a Kroc Center program or activity.

Child Watch is a limited-availability, drop-in only service that is strictly used on a first-come, first-serve basis.

Although the Kroc Center’s short-term Child Watch is not a licensed child-watch program and is not obligated to follow the codes set by the state of Tennessee, the staff maintains high standards of service that ensure the safety and well-being of all participants.

Parents must remain at the Kroc Center (inside or outside) for the duration of the child’s visit in the short-term Child Watch.

Child Watch is powered by KidCheck. To create an account, visit kidcheck.com and search for the Memphis Kroc Center.

PARENT PAGING POLICY:

The Child Watch staff reserves the right to page a parent to pick up their child if the child becomes ill, is continuously crying for an extended period of time, is having serious disciplinary problems, is not adjusting in a positive manner, or has an accident.  Anytime a parent/guardian is paged, he/she must report to Child Watch within 10 minutes.  It is recommended that in order to avoid missing any pages, parents/guardians should not use headphones while their child is in the Child Watch. Additionally, parents/guardians are asked to keep their cell phones visible, accessible and on at all times.

PHOTOGRAPHS AND RECORDINGS: Except for a participant in a private function, no member or guest shall take photographs or make audio or video recordings on Kroc Center premises without the advance approval of a Director. The consent of each person to be photographed or recorded should be obtained in advance except where authorized by a Director for Kroc Center purposes.

PROCESS, SUSPENSION, LONG-TERM

In order to facilitate positive life experiences while at the Kroc Center, mutual respect between members, guests, and staff is required at all times. Failure to observe these policies will result in disciplinary action and/or termination of membership privileges. Center personnel have the right to refuse service to anyone deemed disruptive or abusive.

Children under the age of 12 must be accompanied by an adult (18 and over) unless enrolled or participating in a program.

Refrain from the use of foul language, abusive actions, and inappropriate behavior.

Lost membership cards must be reported. There is a $15 fee to replace a membership card.

No one under the age of 12 is allowed in the Fitness Area unless participating in a Kroc Center program or class.

Shirt and shoes must be worn in all areas outside of pools and sun deck. No swimwear or wet clothing is allowed outside of aquatic areas. Proper workout attire is required in fitness area (no street shoes or jeans.) Any clothing with logos or messages must be acceptable in a family setting.

Bicycles, roller blades, skateboards, scooters, hoverboards, or pets (excluding service animals) will not be used inside the facility.

Alcohol and/or drugs are not allowed anywhere on the premises.

Smoking and/or use of any type of smokeless tobacco, cigarettes, cigars, e-cigarettes, vapes are prohibited in the facility or on facility grounds.

Weapons of any kind are forbidden in the facility or on facility grounds. This includes the parking lot area.

Pants shall be worn at the waist.

Locker Use:

Lockers are for use by participants at their own risk. Locks may be placed on lockers but must be removed after the day’s visit or will be removed by the Kroc Center and contents will be donated to the family store.

Safe & Quality Experience

The Salvation Army is dedicated to keeping children and vulnerable adults safe from physical, emotional and sexual harm.

To help ensure this policy, please report if you see any suspicious activity.

Our guidelines ensure The Kroc Center emphasizes safety in the following ways:

Salvation Army personnel (officers, employees and volunteers) are trained in child abuse prevention and are mandated to report suspected child/vulnerable adult abuse.

The Kroc Center maintains video surveillance of the facility 24 hours a day. In order to promote a safe and secure environment, The Salvation Army Kroc Center has placed video cameras in various locations.

Instructors are trained in appropriate interactions with Kroc members to enhance learning by creating a safe and inviting environment. Programs involving children are closely monitored to ensure adequate supervision and safe interactions between Kroc personnel and children.

As part of our commitment to the safety of children and vulnerable persons, The Salvation Army Kroc Center reserves the right to consult public sources to determine whether any member or guest of any member poses an unreasonable risk of harm to its patrons, staff, or visitors. The Kroc Center constantly adapts and enhances safety protocols to adjust to needs. Salvation Army personnel and volunteers undergo criminal background checks. Adults accessing the facility will be screened against public sexual offender registry.

The Salvation Army Kroc Center reserves the right to remove from the facility and terminate the membership of any member who fails to comply with any rules and regulation or otherwise breaches the Code of Conduct, in which case member will not be entitled to a refund of dues.

Note: Schedules, Pricing, Programming and Policies are subject to change without notice.

X