Membership Policies

Kroc Safety Information

Code of Conduct

Child Watch Rules

Aquatics Center Rules

Fitness Center Rules

Gym Rules

 

EXCELLENT SERVICE FOR EXCELLENT PEOPLE

All applicants must fall under the definition of the membership type for which they are applying.

Membership Categories:
Individual:   Any person 18 years or older offers access to the swimming pool, Splash Park, open gym and fitness center as well as priority sign up for classes and events.

Household:  A household consists of at least 1 adult plus 1 other person, plus dependents, all living in the same household.  Households with more than 4 members will incur an additional fee for each additional family member after the first 4.

A Household membership is defined as any group of individuals legally living in a single residence.  ALL household members with the Household membership type are required to show valid proof of address for each adult family member.

How to apply for a Membership:
Anyone interested in becoming a member of the Kroc Center must complete and submit a Membership Application which can be found online or at the Welcome Desk. Prorated membership fees will be due at the time of enrollment and may vary depending upon enrollment date. All applicants over the age of 16 are required to have a photo identification, proof of address, and/or age verification. Members without identification will not be allowed into the Kroc Center.

Forms of Payment:
*The Kroc Center does not require a contract for membership. However, if the membership becomes inactive, a $50 registration fee is required to reactivate your account.

Full payment of balance for current month, and if applicable, the following month must be made at the time of registration.  For the initial payment, the Kroc Center will accept cash, personal checks, Visa, MasterCard, and Discover (no American Express).  Checks should be made payable to The Salvation Army Kroc Center.  A service fee will be assessed for any check returned due to insufficient funds. Payment will be taken out of the member’s checking or credit card account on the 20th of each month, as payment for the upcoming calendar month.

Non-Transferable and Non-Refundable Membership Policy:
After an application has been processed, memberships are non-transferable and non-refundable.  Memberships cannot be transferred from one member to a new individual once purchased.

Changes to Membership:
The primary member may make accountchanges. To remove and/or add a member,or give new account information, completea Member Change form at the Welcome Desk by the 10th of the month. A processing fee of $10.00 is required for adding or removing members. Members also have the option to place the membership account on hold for up to 3-months per calendar year.

Class Refund/Transfer Requests:
Individuals wishing to be considered for a refund or class transfer must complete a Refund/Transfer Request Form available at the Welcome Desk. Requests for certain refunds are assessed an administrative processing fee.

Membership Cancellation: *see also Membership Application
Members must submit a minimum 30-day written, dated and signed Membership Change Form to cancel. Request must be submitted by the 10th day of the month for it to become effective in the following month. If a cancellation request is received after the 10th of the month, the member will be responsible for the following month’s membership fees. If a member cancels or if membership payments lapse for more than 30 days, the appropriate registration fee will be charged to reopen the membership account. Only the primary adult on the account may cancel a membership. Identification and a signature are required. Forms are available at the Kroc Center Welcome Desk.

Members:
All members are required to have their membership ID card available to show Kroc Center staff at any time while in the Kroc Center. All members must bring their member cards (including children’s cards) to check-in. The Welcome Desk staff is available to do courtesy check-ins up to 3 times per member. After the third check-in, the member is required to purchase a replacement card for $15 for adult cards and $2 for child cards.

For safety precautions, Kroc Center members and guests are asked to check in each time they enter the facility.

Merchandise Sales:
Merchandise is available for purchase near the Welcome Desk. All merchandise sales are final.

Lost/Stolen/Misused Membership ID Cards:

Any membership ID card reported stolen while in the Kroc Center should be reported to the Manager on Duty or Welcome Desk staff.  ID cards reported lost or stolen will be invalidated.  If a membership ID card is found after being reported as lost or stolen, it should be turned in to the Welcome Desk.

Any person attempting to enter the Kroc Center with a stolen ID card will have it confiscated immediately.  Membership ID cards not belonging to the bearer or suspicious use of membership ID cards may result in confiscation.  The bearer and owner will face disciplinary action (suspension or termination of Kroc Center privileges) and may face additional penalties from police officials in the case of misused membership ID cards.

Replacement Fee:
Membership cards are not to be misplaced or misused in any way. If members damage, bend, cut or lose the membership card they are responsible for the $15 replacement fee.

Late Fees:
If your account is more than 15 days past due, a late fee of $25 will be added to your account at the time of payment. Accounts that are more than one month past due are required to pay a $50 registration prior to reactivating the account.

Member Guest Pass Policies:
Guest Passes are for sale for use the day of purchase.  All adults purchasing a guest pass must provide ID for child safety purposes and must be with a current member.

Children three (3) months or older are required to have a membership or guest pass; to be admitted to the facility, including Child Watch. Passes are valid; however, individuals must be able to present their Guest Pass Receipt and/or wristband to the Welcome Desk in order to re-enter the facility.

Guest Pass holders must follow all Kroc Center policies & procedures.

Guest passes are non-refundable.

Travel Pass:
Just because you go on vacation for one week does not mean you cannot continue your workout. Simply present your current, active membership card at any reciprocating Kroc Center location across the U.S. and you may have instant access to their general membership fitness facilities and pools! Access at each participating Kroc Center is subject to each specific Kroc Center’s rules, so be sure to contact the Kroc Center you plan to visit prior to visiting for current rules and availability.

Program Participants:
All members and non-members that are participating in a program must check in at the Welcome Desk prior to going to the program location.  Non-members must remain in the program area at all times.

Visitors:
All non-member guests not participating in a program or rental must sign-in at the Welcome Desk. Tours may be given when requested depending on availability of staff to conduct the tour.

Rental Participants:
Check in procedures for rental participants will vary based on the arrangements made in advanced.  In some cases, they will be required to check in at the Welcome Desk; however, often they will be greeted by a Party Host or Event Attendant.

Refusal of Admission:
The Kroc Center staff reserves the right to deny admission to anyone who appears to be under the influence of alcohol or a controlled substance, or in any violation of any facility rules and regulations.

CHILD WATCH:
The short-term Child Watch is a bonus for Kroc members, designed for children 3 months to 12 years of age. This service allows members to drop their child off for up to two hours a day while they utilize the facility or participate in a Kroc Center program or activity.

Child Watch is a limited-availability, drop-in only service that is strictly first-come, first-serve.

Although the Kroc Center’s short-term Child Watch is not a licensed child-watch program and is not obligated to follow the codes set by the state of Tennessee, the staff maintains high standards of service that ensure the safety and well-being of all participants.

Parents must remain at the Kroc Center (inside or outside) for the duration of the child’s visit in the short-term Child Watch.

Child Watch is powered by KidCheck. To create an account, visit kidcheck.com and search for the Memphis Kroc Center.

PARENT PAGING POLICY:
The Child Watch staff reserves the right to page a parent to pick up their child if the child becomes ill, is continuously crying for an extended period of time, is having serious disciplinary problems, is not adjusting in a positive manner, or has an accident.  Anytime a parent/guardian is paged, he/she must report to Child Watch within 10 minutes.  It is recommended that in order to avoid missing any pages, parents/guardians should not use headphones while their child is in the Child Watch. Additionally, parents/guardians are asked to keep their cell phones visible, accessible and on at all times.

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